Patio Concepts Privacy Policy

Patio Concepts Inc. and its family of manufacturers value you and respect your privacy. We collect information to support our relationship with you, improve our product offering, and communicate about products, services, and promotions. Patio Concepts Inc. recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with any other third parties.

You can always find the most recent version of our privacy policy on this page.

Effective Date: 03/01/97 Revised: 02/13/18

What information does Patio Concepts Inc. collect and why?
We collect information you provide when you place an order by phone, fax or email or when you opt in to our quarterly edition of The Unlimited View. This information "may" include the following:

• Your name
• Your mailing address
• Your e-mail address
• Your phone number
• Your credit card number / 3 digit security code

It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a ship to destination other than your own. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you.

Who does Patio Concepts Inc. share information with?
We will share personal customer information with our represented manufacturers and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our website; communicating to customers; providing customer service; enhancing and improving customers' shopping experiences; and completing credit card transactions. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions.

Aside from the purposes described above, we will never share your personal information with any other third parties. Patio Concepts Inc. reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Patio Concepts Inc. will have no legal liability for such disclosures.

We may also provide information to other organizations for fraud protection.

How does Patio Concepts Inc. handle the "opt-in" email address?
Periodically, typically quarterly, Patio Concepts Inc. sends out a newsletter - The Unlimited View. Your email is stored in a database which is used for the expressed purpose of fulfilling your request to receive our product updates and upcoming features. You may opt out of this option at any time. Patio Concepts Inc. has never bought nor sold a single email address.

What are cookies and how does Patio Concepts Inc. use them?
A cookie is a small file that can be stored on your computer's hard drive for purposes of identification upon log-in on a website. Patio Concepts Inc., pursuant to the use of "www.patioconcepts.ca" or any pointers to the same said site does not use cookies to determine your identity.

What is an IP address and how does Patio Concepts Inc. use it?
An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our website automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

How secure is the information that I provide to Patio Concepts Inc.?
We are committed to the highest standards in security to protect all of the aforementioned information. We have the latest security measures in place to protect the loss, misuse, and alteration of your information. Only select employees have access to this information. This information is accessed for the sole purpose of completing your order or providing a promised service.

Does Patio Concepts Inc. ensure the security and privacy practices of other sites to which it links?
While we carefully select companies with which we associate and the websites to which we link, we are not responsible for the privacy practice or the content of these websites. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Patio Concepts Inc. privacy policy. We encourage you to read that policy before submitting any personal information.

How do I contact Patio Concepts Inc. if I still have questions?
You may call us toll-free at 1.800.922.4760 or Email us anytime! We make every effort to reply promptly to each message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future.

If you still have questions or concerns regarding our privacy policy, please email us or write us at: